Welcome to Formaprint. We want you to be completely satisfied with your new wall art pieces. If you are not entirely happy with your purchase, we are here to help according to the terms outlined below.

1. Return & Exchange Eligibility

You may request a return or exchange within 30 days of receiving your order. To be eligible, your Wall Art item must be in its original, unused, unwashed condition and in its original packaging.

2. Non-Returnable Items

Items that do not meet our eligibility conditions—such as items showing signs of use, damage due to customer misuse, or missing original packaging—will not be eligible for a refund or exchange and will not be returned to the sender.

3. Return Address

All approved returns must be shipped to our designated facility in the United States. Please send your items to our operational headquarters:

Address: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States (Also referenced in About Us, Contact Us, and Footer)

4. Shipping Fees & Restocking Fees

• Defective or Incorrect Items: If the wall art piece you received is damaged, defective, or incorrect due to our error, Formaprint will cover the full cost of return shipping.

• Change of Mind: If you wish to return an item due to personal preference (such as style, size, or change of heart), the customer is responsible for all return shipping costs.

• Restocking Fee: We do not charge any restocking fees (0% restocking fee) on eligible returns.

5. Refund Process & Processing Time

To initiate your return request and receive instructions, please reach out to our team. Once we receive and inspect your returned wall art item, your refund will be processed automatically to your original payment method (minus the original shipping cost, if applicable). Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution.

6. Support & Inquiries

If you have any further questions regarding our exchange & refund terms or need guidance before sending a package, our support team is ready to assist you.

Email Support: info@formaprint.store