Welcome to Formaprint. We have compiled answers to the most common inquiries regarding our premium wall art collections, order fulfillment, and store policies to help you shop with confidence.

1. What do you specialize in?

We curate high-quality wall art collections designed to elevate your living spaces with style, character, and warmth.

2. When is your order cut-off time?

To ensure timely processing, orders placed after 5:00 PM (EST) are prepared for dispatch on the following business day.

3. How is delivery time calculated?

Our total delivery time follows this formula: Total Delivery Time = Handling Time + Transit Time.

• Handling Time: 1–3 business days (Monday–Friday).
• Transit Time: 5–10 business days (standard) or 3–7 business days (expedited).

4. What are your shipping rates?

• Standard Shipping: $9.99 for orders under $100.00; free for orders $100.00 and above.
• Expedited Shipping: Flat rate of $24.99 for all orders.

5. How can I track my purchase?

Once your order is processed and dispatched, you will receive an email notification containing your unique tracking number. Please allow up to 24 hours for the carrier system to update.

6. Can I change my shipping address?

Please verify your shipping details carefully during checkout. We are unable to redirect packages once they have been dispatched from our facility.

7. What is your return policy?

You may request a return or exchange within 30 days of receiving your order, provided the item remains in its original, unused condition and packaging.

8. How does sales tax work?

All prices displayed on our website are tax-inclusive. As the customer, you act as the importer of record and are responsible for any applicable local customs duties or regulatory fees if required by your jurisdiction.

9. Assistance & Operational Hub

If your question was not answered here, or if you need direct support, our team is ready to assist you.

• Email Support: info@formaprint.store
• Operational Headquarters: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States.