Welcome to Formaprint. We have gathered answers to the most common questions regarding our premium wall art products, orders, shipping, and policies. If you cannot find the answer to your question here, please do not hesitate to contact us at support@formaprint.store.

1. What type of products do you sell?

We specialize in curated collections of high-quality wall art designed to transform and elevate your living spaces.

• If you have specific product inquiries, please reach out to us at support@formaprint.store.

2. What is your order cut-off time?

Orders placed after 5:00 PM (EST) will be processed on the next business day.

• For any questions regarding your order cut-off time, please contact us at support@formaprint.store.

3. How long does delivery take?

Our total delivery time is calculated using the following formula: Total Delivery Time = Handling Time + Transit Time.

• Handling Time: 1–3 business days (Monday–Friday).
• Transit Time: 5–10 business days (Monday–Friday).
• For any timeline inquiries, reach out to us at support@formaprint.store.

4. How much is shipping?

We offer straightforward shipping rates depending on your order value:

• Standard Shipping (Under $100.00): $9.99 (Estimated 6–13 business days).
• Standard Shipping ($100.00 and above): Free (Estimated 6–13 business days).
• Expedited Shipping (All orders): $24.99 (Estimated 3–7 business days).
• If you need help regarding shipping rates, email us at support@formaprint.store.

5. How can I track my order?

Once your order is processed and dispatched, you will receive an email notification containing your tracking number. Please allow up to 24 hours for the carrier to update the tracking information.

• For tracking assistance, contact support@formaprint.store.

6. Can I change or cancel my shipping address?

Please ensure that your shipping address is accurate during checkout. We are unable to redirect packages once they have been dispatched.

• For address modifications before dispatch, email support@formaprint.store.

7. What is your return and exchange policy?

You may request a return or exchange within 30 days of receiving your order, provided the item is in its original, unused condition and packaging.

• For questions about returns or exchanges, please email support@formaprint.store.

8. How does sales tax work?

All prices listed on our website are in USD. Applicable sales tax is calculated and added to your order total at checkout based on the shipping address and local tax regulations of the destination state. As the importer of record, the customer is responsible for any additional duties or local taxes if applicable.

• For tax questions, reach us at support@formaprint.store.

9. Contact Information & Operational Headquarters

If you have any further questions or require direct assistance, our support team is ready to help you.

• Email Support: support@formaprint.store
• Address: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States