Welcome to Formaprint. We are committed to providing a transparent and efficient shipping experience as you transform your living spaces with our premium wall art pieces. We ensure that every item is carefully inspected and securely packaged to reach you in perfect condition.

1. Order Cut-off Time

Orders placed after 5:00 PM (EST) will be processed on the next business day. If you have any questions regarding your order cut-off time, please contact us at 

• support@formaprint.store.

2. Handling & Transit Time

Our total delivery time is calculated as follows:

• Total Delivery Time = Handling Time + Transit Time
• Handling Time: 1–3 business days (Monday–Friday).
• Transit Time: 5–10 business days (Monday–Friday).
• For any timeline inquiries, reach out to us at support@formaprint.store.

3. Shipping Methods & Rates

We provide the following shipping options to ensure your wall art arrives in a timely manner:

Note: Total delivery time = Handling Time + Transit Time (e.g., 1-3 days + 5-10 days). If you need help regarding shipping rates, email us at support@formaprint.store.

4. Order Tracking

Once your order is processed and dispatched, you will receive an email notification containing your tracking number. Please allow up to 24 hours for the carrier to update the tracking information. For tracking assistance, contact support@formaprint.store.

5. Address Accuracy

Please ensure that your shipping address is accurate during checkout. We are unable to redirect packages once they have been dispatched. For address modifications before dispatch, email us at support@formaprint.store.

6. Tax

• Sales Tax: All prices listed on our website are in USD. Applicable sales tax is calculated and added to your order total at checkout based on the shipping address and local tax regulations of the destination state.
• Responsibility: As the importer of record, the customer is responsible for any additional duties, taxes, or customs fees that may be applied by local authorities, if applicable.
• For tax questions, reach us at support@formaprint.store.

7. Support & Operational Headquarters

If you have any questions regarding your shipment, our support team is ready to assist you.

• Email Support: support@formaprint.store
• Operational Office: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States